Terms of service

Effective from 11 November 2026

These terms apply to every purchase a consumer makes on tepotente.com. Please read them before you order. By placing an order, you accept them. They are available in Greek and in English, with the same content. Our Returns & Withdrawal Policy, Shipping Policy and Privacy Policy form part of these terms.

1. Who we are

Tè Potente is a brand of:

KYRIAKOS THEMELIDIS TOU PANAGIOTI (ΚΥΡΙΑΚΟΣ ΘΕΜΕΛΙΔΗΣ ΤΟΥ ΠΑΝΑΓΙΩΤΗ), sole proprietorship, distinctive title ECOM EXPERTS KT
Address: Strati kai Ioannas Papadaki 32 (Στρατή και Ιωάννας Παπαδάκη 32), 16561 Glyfada, Attica, Greece
VAT number (ΑΦΜ): 159284745 · Tax office: Glyfada
General Commercial Registry (ΓΕΜΗ) no.: 156179701000
Phone: +30 210 9625247
Email: info@tepotente.com

2. Using the site

You may use the site for personal, non-commercial purposes.
Don't use it to send unlawful, harmful, offensive or infringing content or malware, and don't interfere with how it works.
If you create an account, keep your login details confidential, and tell us if you think someone else has used it.
We work to keep the site available and accurate. We're not responsible for interruptions or technical problems outside our control.

3. Our products

We sell skincare and body-care cosmetics, made in Greece. Each product page shows:

the main characteristics and size;
the full ingredient list (INCI);
the directions for use and the precautions.

Please read them before you buy, especially if you have sensitive skin or known allergies. Colours and textures in photos may look slightly different on your screen.

Hygiene seal. Each product is sealed with a single-use sticker; once opened, it cannot be restored. If the seal has been broken after delivery, the product can no longer be returned under the right of withdrawal (section 9).

4. Prices

Prices are in euro (€) and include VAT.
Shipping costs are shown separately at checkout, before you pay (see our Shipping Policy).
The price that applies is the one shown when you place your order.
If a price is obviously wrong because of a technical or typing error, we'll contact you before shipping. You can then accept the correct price or cancel, and any amount you paid is refunded in full.

5. Placing an order

Choose your products and go to checkout.
Enter your details, choose delivery and payment, and check your order and the total cost.
Press the final payment button. By doing so, you place an order with an obligation to pay.
We email you an order confirmation with the details of your order, these terms, our Returns & Withdrawal Policy and the model withdrawal form. The contract is concluded when we send it.

If a product turns out to be unavailable after you order, we'll tell you without delay and refund what you paid for it in full. We keep a record of your order. You can see it in your confirmation email and, if you have one, in your account.

6. Payment

You can pay by credit or debit card, Apple Pay, Google Pay or Klarna (through Shopify Payments). The payment methods available for your order are always shown at checkout, before you pay. If you pay with Klarna, its own terms also apply to that payment. Payments are processed securely by our payment providers. We never see or store your full card details. We don't offer cash on delivery.

7. Discounts

Build Your Own Set: 15% off when you put 3 or more products in your set. It's applied automatically and can't be combined with other discounts, including discount codes such as FIRSTSIP.
FIRSTSIP: 10% off your first order, with the welcome code you receive when you subscribe to our newsletter. One use per customer. It can't be combined with other discounts, including Build Your Own Set.

Free shipping isn't a discount, so it still applies with either offer: it depends only on your order total after discounts (see our Shipping Policy).

Discounts have no cash value. We may change or end an offer for the future. This never affects orders already placed.

8. Delivery

We deliver to 27 countries of the European Union, listed with their costs and times in our Shipping Policy. We deliver without undue delay and at the latest within 30 days of your order, unless we agree otherwise with you. Products travel at our risk until you, or a person you indicate (other than the carrier), receive them.

9. Your right of withdrawal

You can withdraw from your purchase within 14 days of receiving the products, without giving a reason:

by email to info@tepotente.com; or
by post to the address in section 1.

What can be returned: only unopened products with their hygiene seal intact. Products unsealed after delivery (hygiene seal broken) can't be returned, for health and hygiene reasons.
Return shipping is paid by you.
Refund: we refund what you paid within 14 days, including the standard delivery cost when you withdraw from the whole order.
No exchanges: we don't exchange products because you changed your mind.

The full conditions, the model withdrawal form and the return address are in our Returns & Withdrawal Policy.

10. Legal guarantee of conformity

All our products are covered by the legal guarantee of conformity under Greek law (Civil Code, articles 534 ff.) and EU law. It lasts 2 years from delivery. A fault that appears within 1 year of delivery is presumed to have existed at delivery.

If a product is faulty, arrives damaged, is the wrong item or isn't as described, we replace it free of charge. If you prefer a refund and we agree, or if replacement isn't possible, we refund you. We cover all costs, including any return shipping. Nothing in these terms limits these rights. See our Returns & Withdrawal Policy, section 6.

The European Commission's official notice on the legal guarantee is available here.

11. Using our products safely

Use the products only as described on the packaging and product page. For external use only. If your skin is sensitive, do a patch test first. Stop using a product if irritation occurs. Keep out of the reach of children. Store as directed.

12. Liability

We're responsible for our products and for performing our contract with you, as the law provides. Nothing in these terms excludes or limits our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, for defective products, or under the legal guarantee. We're not responsible for losses caused by events outside our reasonable control, or by using a product contrary to its directions.

13. Intellectual property

Everything on the site belongs to us or our partners and is protected by law. That includes texts, photos, videos, designs, logos and the Tè Potente name. You may not copy it or use it commercially without our written permission.

14. Newsletter

If you subscribe, we send you news and offers by email. You can unsubscribe at any time with the link at the bottom of every email.

15. Personal data

We process your personal data as described in our Privacy Policy.

16. Questions and complaints

Write to info@tepotente.com or call +30 210 9625247. We reply the same day, or at the latest on the next business day.

If we can't resolve a complaint together, you can turn to:

the out-of-court resolution of consumer disputes of the Independent Authority for Market Control and Consumer Protection in Greece, free of charge;
if you live in another EU country, the European Consumer Centre network (ECC-Net).

You can always go to court.

17. Applicable law and courts

Greek law applies. If you live in another EU country, you keep the protection of the mandatory consumer rules of your country. You can bring a claim before the courts of your place of residence or any other court that has jurisdiction under the law.

18. Changes to these terms

We may update these terms. The version in force when you place an order applies to that order.