Shipping policy
Effective from 11 November 2026
Every order is packed by hand, sealed and sent with care. The exact shipping cost is always shown at checkout, before you pay.
Where we ship
We deliver to 27 countries of the European Union, listed in the table below. Spain: mainland and the Balearic Islands only (not the Canary Islands, Ceuta or Melilla). We don't ship outside the European Union yet.
Rates and delivery times
All orders travel with ACS Courier (and its partner carriers abroad): by road within the EU, and by the weekly sailing to Cyprus.
| Destination | Shipping cost | Free shipping | Delivery time |
|---|---|---|---|
| Greece | 3,50 € | on orders from 60 € | 1–2 business days (islands: 1–3 business days) |
| Cyprus | 10,00 € | on orders from 80 € | 5–12 business days after the weekly sailing |
| Austria, Belgium, Croatia, Czechia, Denmark, Germany, Hungary, Netherlands, Poland, Slovakia | 16,00 € | on orders from 80 € | 4–9 business days |
| France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Romania, Slovenia | 20,00 € | on orders from 80 € | 5–10 business days |
| Estonia, Finland, Malta, Portugal, Spain, Sweden | 26,00 € | on orders from 80 € | 5–15 business days |
| Bulgaria | 28,00 € | on orders from 80 € | 2–3 business days (ACS Net Express) |
- Free shipping is based on the order total after discounts.
- Dispatch: we hand your order to ACS the same day, or at the latest the next business day (Monday to Friday, excluding Greek public holidays). Delivery times count from dispatch.
- Tracking: when your parcel leaves us, you receive an email with a tracking link.
Prices, VAT and customs
Prices include VAT. All our destinations are in the EU, so there are no customs duties or import charges on delivery.
Payment
You can pay by card, Apple Pay, Google Pay or Klarna. The payment methods available for your order are always shown at checkout. We don't offer cash on delivery.
If your delivery is late
We deliver without undue delay and at the latest within 30 days of your order, unless we agree otherwise with you. If we can't deliver in time, we'll let you know. You may then cancel and receive a full refund.
If a parcel can't be delivered
If ACS can't deliver your parcel (for example because of an incorrect address, or because it wasn't collected) and it comes back to us, we'll contact you. We can send it again, with a new shipping charge, or cancel the order and refund the products.
If your parcel arrives damaged
Products travel at our risk until you receive them. If your parcel or a product arrives damaged, please don't throw anything away. Write to info@tepotente.com with your order number and photos as soon as you can. We'll send a replacement, or refund you, at no cost to you. See our Returns & Withdrawal Policy, section 6. This doesn't limit your legal rights.
Questions
info@tepotente.com · +30 210 9625247
